At CalmMax, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your trampoline or other products, we’re here to help. Please take a moment to review our Refund and Returns Policy below.
Our Policy
We accept returns and offer refunds under the following conditions:
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Eligibility for Returns:
- Timeframe: You may return your item within 30 days from the date of purchase.
- Condition: The trampoline must be in unused and original condition, including all packaging, parts, and accessories.
- Proof of Purchase: A valid receipt or order confirmation email must be provided as proof of purchase.
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Non-Returnable Items:
- Due to the nature of our products, used trampolines or products that have been assembled are non-returnable. This includes any items that show signs of wear or damage.
- Customized or personalized products are also not eligible for returns unless there is a defect or error on our part.
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How to Return Your Product
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Contact Us:
- Before returning your item, please contact us at contact@calmmax.shop with your order number and a brief description of the reason for your return.
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Return Authorization:
- After reviewing your request, we will provide you with return authorization and instructions for how to send the product back. Please make sure to follow these instructions to ensure a smooth return process.
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Return Shipping:
- Customers are responsible for the cost of return shipping unless the product is defective, damaged, or was incorrectly shipped.
- We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item without tracking.
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Refund Process
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- Processing Time: Once your return is received and inspected, we will process your refund. Please allow up to 7 business days for the refund to be issued.
- Refund Method: Refunds will be credited back to the original payment method used for the purchase. You will receive a confirmation email once your refund has been processed.
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Defective or Damaged Products
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- If your trampoline or product arrives damaged or defective, please contact us immediately at contact@calmmax.shop. We will resolve the issue as quickly as possible by offering a replacement, repair, or full refund based on your preference.
- Please provide clear photos of the damage or defect, as well as your order number, so we can expedite the process.
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Exchanges
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- We currently do not offer direct exchanges. If you wish to exchange your trampoline or product for a different model or size, we recommend returning the original item for a refund and placing a new order.
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Contact Us
If you have any questions about our Refund & Returns Policy, please don’t hesitate to contact us:
Email: contact@calmmax.shop
Thank you for choosing CalmMax! We’re committed to providing high-quality, safe, and eco-friendly trampolines. If you need any further assistance, we’re here to help.